• Home
  • Daily Menus
    • What to expect in store
    • Fishtown Daily Menu
    • South St. Daily Menu
  • Cakes
    • Cake basics
    • Browse our cake designs
    • Tiered FAQ and Menu
    • Tiered Cake Portfolio
    • Custom Cake Portfolio
  • Cupcakes
    • Cupcake basics
    • daily cupcakes
    • custom cupcake portfolio
  • Cookies/Platters/Favors
    • Browse menu
  • Stores and Hours
  • Ingredients, allergy info
  • Egift card
  • More
    • Home
    • Daily Menus
      • What to expect in store
      • Fishtown Daily Menu
      • South St. Daily Menu
    • Cakes
      • Cake basics
      • Browse our cake designs
      • Tiered FAQ and Menu
      • Tiered Cake Portfolio
      • Custom Cake Portfolio
    • Cupcakes
      • Cupcake basics
      • daily cupcakes
      • custom cupcake portfolio
    • Cookies/Platters/Favors
      • Browse menu
    • Stores and Hours
    • Ingredients, allergy info
    • Egift card
  • Home
  • Daily Menus
    • What to expect in store
    • Fishtown Daily Menu
    • South St. Daily Menu
  • Cakes
    • Cake basics
    • Browse our cake designs
    • Tiered FAQ and Menu
    • Tiered Cake Portfolio
    • Custom Cake Portfolio
  • Cupcakes
    • Cupcake basics
    • daily cupcakes
    • custom cupcake portfolio
  • Cookies/Platters/Favors
    • Browse menu
  • Stores and Hours
  • Ingredients, allergy info
  • Egift card

Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.


Common items in a terms and conditions agreement allow you to:

  • Withdraw and cancel services, and make financial transactions.
  • Manage customer expectations, such as liability for information errors or website downtime.
  • Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
  • Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
  • Disable user accounts.
  • Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

For refunds on custom orders we require 72 hours notice. Anything less than 72 hours will result in no refund being issued.


Refunds on pre-ordered daily items can be made at any time prior to pick up. Please call the shop you ordered from to cancel your order. If the order was made but not picked up there is a 24 hour window after time of pick up that we can refund the order. 


We can not take back any food that has left the premises. If you did not like the item you purchased please let us know within 24 hours and we can issue you a refund or credit. Abuse of this policy will result in no longer offering refunds or credits. 


If there is something wrong with the item we would appreciate if you could bring it back so that we can look at it. We will issue a refund and replacement. 


Copyright © 2023 Ramona Susan's Bake Shop - All Rights Reserved.

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